Self-Return Guidance

1. Return Application Timeframe

• Within 15 days of receipt: 
  You can submit an online return and refund request for your HOVERAir products.
   
• After 15 days of receipt: 
  Online returns are no longer available. For special return circumstances, please reach out to our customer support team for further assistance.

2. Important Return Notes & Fee Rules

• Product return rule: Only unopened HOVERAir products are eligible for online returns. Any return request will not be processed if you have already filed a logistics claim via Seel.
   
• Return address requirement: Your return address must match the original shipping address on your order. If you need to change the return address, please contact our support team in advance.
   
• HOVERCare exclusion: HOVERCare-related services are not eligible for online returns. Please contact customer support directly for all HOVERCare return inquiries.
   
• Multiple items return: If you need to return several items from the same order, you can select all target items at once on the return page (no need for separate applications).

Return Shipping & Service Fees (Within 15-day valid return window)

• Unactivated products: 
  You can return it for any reason. HOVERAir will cover the return shipping costs, regardless of whether the product has been unsealed.
   
• Activated products: 
  You will be charged a fixed return shipping fee plus activation fees

3. How to Submit a Return Request

• USA Store: https://thehoverus.aftership.com/returns
• UK Store: https://thehoveruk.aftership.com/returns
• EU Store (Excluding Switzerland & Norway): https://thehovereu.aftership.com/returns
• Global Store (Malaysia, Norway, Switzerland, Canada, Australia): https://hoverairglobal.aftership.com/returns

1. Open the return link matching your region;
2. Fill requested information;
3. Submit your return & refund request;
4. Wait for our official manual review and follow up on subsequent progress.

4. Customer Support for Return Issues