Where to Buy HOVERAir & Warranty Eligibility: Official Channels & Policies – HOVERAir

Purpose: This article provides official purchasing channels, warranty eligibility criteria, and service claim procedures. It contains no promotional or conversational filler. All procedures are structured as numbered steps.

1. Official Online Purchase Channels

Purchase only through the following channels to ensure warranty coverage and product authenticity.

Region	Official Website	Additional Authorized Online Stores
United States	`us.hoverair.com`	Amazon, TikTok Shop (US)
European Union (excl. Switzerland, Norway)	`eu.hoverair.com`	Amazon
United Kingdom	`uk.hoverair.com`	Amazon
Global (Malaysia, Norway, Switzerland, Canada, Australia)	`global.hoverair.com`	None
Japan	`jp.hoverair.com`	Rakuten, Amazon Japan
Crowdfunding (backers only)	–	Indiegogo

1.1 Return Windows by Channel

Channel	Return Window	Conditions
Official website (US/EU/UK/Global)	15 days	Unused: free shipping; Used: shipping + activation fee (varies by region)
Amazon (all regions)	30 days	Defective: seller pays return cost; Non-defective: buyer pays
TikTok Shop (US)	14 days after delivery or after approval	Must return within 14 days of initiating request
Japan official website	15 days	Only unused or defective products qualify for refund

2. Physical Store Locator – Product Demonstration

To locate an authorized offline retailer or demo center:

Go to https://hoverair.com/pages/where-to-buy
Enter your address or enable location sharing
Review the list of nearby authorized stores

Use this locator to test products before purchase. Offline resellers listed here are authorized for warranty service.

3. Authorized Reseller Verification

All authorized online resellers are listed at:

https://hoverair.com/pages/reseller-list

Rule: Products purchased from any reseller on this list receive the same warranty and service as direct purchases.

For offline resellers: Use the Store Locator above (Section 2).

4. Warranty Eligibility

To qualify for warranty service, the product must be purchased through one of the following official channels:

HOVERAir official website or direct-operated flagship online stores
Online dealers with a formal authorization agreement (see reseller list)
Officially authorized stores on major e‑commerce platforms

Warranty does not apply to products purchased from unauthorized third‑party sellers.

Before Checking Warranty: Verify Your Combo Contents

⚠️ Important: Combo contents vary by purchase channel. Please check your specific bundle before contacting support.

Purchase Channel	65W Charger	C2 Adapter
HOVERAir Official Website	✅ Included	✅ Pre-installed inside power case
Costco (US)	❌ Not included (sold separately)	✅ Pre-installed inside power case
Amazon / Other retailers	❌ Not included (sold separately)	✅ Pre-installed inside power case

About the C2 adapter: It is pre-installed inside the power case and can be removed using the included L-shaped wrench. It is almost never missing — simply stored in its slot.

About the 65W charger: Only official website orders include it. An empty slot in the case is normal for Costco/Amazon bundles, as that slot is designed for optional accessories.

If you believe an item is genuinely missing from your bundle:

Purchased from HOVERAir Official Website: Email support@hoverair.com with your order number and photos
Purchased from Costco, Amazon, or other retailers: Contact the retailer directly to verify your bundle contents
Still unsure? Email support@hoverair.com with your purchase channel, order number, and photos

4.1 Warranty Terms

Term	Detail
Remedy (at HOVERAir’s option)	Free repair with new/refurbished parts, or replacement with new/refurbished product
Shipping cost	May apply unless prohibited by applicable law
Replacement warranty period	Remaining period of original warranty

4.2 Warranty Period (Base Hardware)

Region	Warranty Duration
European Economic Community (EEA)	2 years from date of purchase (Minimum legal requirement under European law)
All other regions	1 year from date of retail purchase under normal use

Note on replacement units: Any replacement hardware (new or refurbished) is covered only for the remaining period of the original warranty, not a new full term.

5. How to Claim Warranty Service

Follow these steps:

Back up all data from the product (e.g., flight logs, media). HOVERAir is not responsible for lost data.
Locate proof of purchase – order number, receipt, or invoice.
Contact HOVERAir Support (email: support@hoverair.com) with:
1. Product model
2. Proof of purchase
3. Description of defect
Follow return instructions provided by support. You will be asked to:
1. Pack the product in original packaging or equivalent protective material
2. Ship to a designated address
Await repair or replacement – service turnaround time varies by region.

HOVERAir may require registration verification before processing the claim.

Learn More: Your HOVERAir Warranty: Let's Make It Simple

6. Contact Support

Support email: support@hoverair.com
Help Center: https://hoverair.com/pages/support