HOVERCare Unpacked: Your Complete Guide to Accidental Damage, Flyaway, and Smart Savings

Quick Intro
Let’s be clear: HOVERCare is not a free replacement plan, and it’s not the same as your official warranty.

It’s a paid accidental damage protection that helps you save significantly when the unexpected happens – a crash, a drop into water, or even a complete flyaway.

You still pay a fee, but it’s far lower than buying a new device. And yes, flyaway replacement is available in every region.

This guide walks you through what HOVERCare actually covers, what it doesn’t, how much it costs in your region, and exactly how to use it – so you get the most value out of every plan.

1. What is HOVERCare? (And what it is not)

Key takeaway for Care users:
HOVERCare is not free replacement. It gives you a low‑cost replacement or repair discount when accidents happen.

2. How the paid replacement works

• Damage Replacement – you return the broken device → pay Damage Fee
• Flyaway Replacement – you do not return the lost device (ownership transfers to Zero Zero) → pay Flyaway Fee (higher than Damage Fee)

3. Important regional differences

Remember: HOVERCare cannot be used across regions. A Care plan bought in the US works only in the US.

4. What HOVERCare covers (and what it does NOT cover)

✅ Covered (main components for replacement)

• Aircraft ×1
• Gimbal module ×1
• Propellers (pair) ×2
• Prop guards (pair) ×2
• Battery ×1 (the one that comes with the device)
  Extra batteries bought separately are not covered.

✅ Covered (repair discounts)

• Shell (upper & bottom), main board, ESC board, motor, battery ×1, gimbal & camera

❌ NOT covered (examples)

• Normal wear of consumable parts (propeller wear, prop guard ageing) – this is not an accident, not covered by Care.
  Exception: Pro plan’s Factory Maintenance includes consumable replacement, but only when you send in the whole device for service.
• Non‑HOVERAir products
• Damage from unauthorised third‑party accessories / software
• Stolen, looted, or discarded parts
• Unauthorised repair or disassembly
• Intentional damage, illegal use
• Natural disasters, war, nuclear events
• Indirect loss (e.g. lost profit)
• Personal injury or property damage caused by the device

5. Prices by region and model

Prices are independent per region – do not use currency conversion.

🇺🇸 United States (USD)

🇪🇺 European Union (EUR)

🇬🇧 United Kingdom (GBP)

🌍 Global (other countries) – USD

Additional notes on prices:

• Replacement service limits depend on your plan (Basic / Pro / Plus) – check your plan in the app.
• Repair discounts: Basic = 15% off material cost, Pro = 35% off material cost (labour and shipping not discounted).
• Loaner device deposit (only for X1 Care Pro plan):
  US $159.99 / EU €169.99 / UK £126.99 / Global $159.99
  Shipping fee for loaner device applies separately (two‑way free shipping for replacement service only).

6. How to buy and activate HOVERCare

• Purchase condition: Device must be brand new or activated within the last 30 days.
• Binding: After purchase you receive an activation code → go to “My HOVER” in the HOVER X1 app → associate your device → enter code.
• One device, one Care – cannot be transferred or reused.
• Flyaway replacement requires that the device was already bound to your app account before the flyaway occurs.
• Cancellation: You cannot cancel if Care has been activated for more than 15 days, unless the device itself is returned under the official return policy.

7. Before you send in your device

Back up and delete all personal data (images, videos, third‑party software) from the device’s built‑in memory and SD cards.
If you do not delete such data, Zero Zero may access it during service and may delete it as part of the repair process. Zero Zero is not liable for any data loss or disclosure.

8. Damage vs. Flyaway – step by step

Damage Replacement

1. Contact support → receive shipping instructions.
2. Return all covered components (aircraft, gimbal, propellers, prop guards, battery). If any part is missing, you cannot use the Damage service.
3. Pay the Damage Replacement Fee.
4. After your old device is shipped, Zero Zero sends a replacement (Express service).
5. The replacement device is new or like‑new in performance.

Flyaway Replacement

1. Device must be bound to your app account before the flyaway.
2. Contact support@hoverair.com and submit a Flyaway Report.
3. Once submitted, the lost device’s usage is restricted.
4. Pay the Flyaway Replacement Fee – ownership of the lost device transfers to Zero Zero. The application cannot be cancelled.
5. If you later find the device, you must return it to Zero Zero immediately.

9. Extra benefits (by plan)

Factory maintenance consumable parts = propellers, prop guards (wear items are replaced only during this service).

10. Official HOVERCare terms by region

Click the link for the full legal document:

• EU – HOVERCare Terms of Service – EU
• US – HOVERCare Terms of Service – US
• UK – HOVERCare Terms of Service – UK
• Global – HOVERCare Terms of Service – Global

11. Frequently asked questions (FAQ)

Q: I bought HOVERCare – why do I still have to pay for replacement?
A: HOVERCare is a discounted replacement plan, not a free replacement plan. You pay a low fee (e.g. X1 damage $159.99 in the US) instead of the full retail price. For quality defects, the official warranty still covers you for free.

Q: Does HOVERCare cover worn propellers?
A: No. Normal wear of consumable parts (propellers, prop guards) is not covered. However, if you have a Pro plan with Factory Maintenance left, you can send in the device and have them replaced as part of that service.

Q: Can I use my US‑bought HOVERCare in the UK?
A: No. HOVERCare is region‑locked – you must use it in the same region where you bought it.

Q: Who pays for shipping?
A: EU and US: two‑way free shipping for replacement service. Other regions: you pay shipping to Zero Zero; Zero Zero pays shipping back to you.

Q: Is the replacement device new?
A: Yes – it is brand new or equivalent to new in performance and reliability.

Q: My device flew away – can I get a replacement?
A: Yes, flyaway replacement is available in all regions. You must have bound the device in the app before the flyaway, submit a flyaway report, and pay the flyaway fee.

This guide summarises the HOVERCare Terms of Service. In case of any conflict, the official terms linked above prevail.