Skip to main content

Flykit Firmware Update & Recovery Guide for HOVERAir Devices

HOVERAir CS
Updated

Use this guide when the HOVERAir app cannot complete a firmware update or when your device becomes unresponsive.

Compatible devices: X1 PRO, X1 PROMAX, AQUA, Beacon, Lighthouse 
Not compatible: X1 Smart, X1 (use HOVER App for these models)

🔍 Common Issues You Might Encounte

  • 20251024-114440.jpg
    20251024-114447.jpg
    20251024-114430.jpg

Below are detailed symptoms that FlyKit can resolve. If you recognize any of these, follow the steps in this guide.

1. Firmware Update Failed

  • The update started in the HOVERAir app but stopped at a certain percentage.
  • You saw an error message: “Update failed”, “Download error”, or “Installation interrupted”.
  • The update was interrupted because the device lost power, the app closed, or the connection dropped.

2. Device Won’t Power On or Is Unresponsive

  • Pressing the power button does nothing – screen stays black, no lights.
  • The device turns on but gets stuck on a loading screen (e.g., three dots that never go away).
  • The device restarts repeatedly (boot loop) without finishing startup.

3. “Three Dots” Won’t Go Away

  • After an update attempt, your device displays three blinking dots (or a spinning animation) for more than 10 minutes.
  • The device is unresponsive to button presses.
  • This usually means the firmware is corrupted or incomplete.

4. App Shows Update Error Even After Retrying

  • The HOVERAir app says “Update required” but every attempt fails.
  • You have tried restarting the device and the app, but the error persists.

5. Device Cannot Activate (New or Reset Device)

  • The activation process in the app hangs or returns an error.
  • The device is detected by the app but cannot complete the final setup step.

6. Device Cannot Connect to Your Phone / Remote

  • Bluetooth or Wi-Fi connection repeatedly drops.
  • The device appears in the app but cannot establish a stable link.
  • Beacon shows “Connecting…” forever even when physically close to the device.

7. Lighthouse Controller Has Button or Joystick Issues

  • Some buttons do not respond.
  • Joystick movement is erratic or not recognized.
  • The controller pairs but does not control the device properly.

8. After Water Exposure (AQUA only)

  • The device worked in water but later became unresponsive or shows update errors.
  • The USB‑C port was wet when you tried to charge or connect.

✅ Before You Start – Requirements

  • A Windows PC or Mac with a stable internet connection.
  • Dual‑head Type‑C data cable (for X1 PRO, PROMAX, AQUA, Beacon). Do not use adapters or USB hubs.
  • Standard USB‑C cable (for Lighthouse only).
  • Device battery at least 50% charged (or connect charger during update).
  • For AQUA: Make sure the device is completely dry – no moisture in the USB‑C port or anywhere on the body.

📥 Step 1: Download and Install FlyKit

 

Don’t Worry, We’ve Got This!

Hey there! We know you’re here because something isn’t quite working as it should with your device. First off, we’re really sorry about that! We’re all about smooth sailing, and we hate to see you hit any bumps.
 
Here’s the good news: Our team has taken a look at what you’ve told us, and it looks like the issue might be because the firmware update didn’t finish properly. Maybe the update got interrupted, or some files didn’t download completely. No worries—we’ve got a super simple way to fix this!
 
Don’t sweat it! You can download the Flykit tool via this link:
 
This tool is designed to help you breeze through the update problems you’re facing. If you have any further questions or need additional assistance, please don’t hesitate to contact us. When connecting the device to the computer, please ensure that you use a dual-head Type-C data cable. Using a USB or other adapters may cause compatibility issues that prevent the device from being recognized.
 

Step-by-Step Guide to Using Flykit with X1 PRO/PROMAX/AQUA

 

Step 1: Power On the Device

First things first, open the Flykit tool. Then, press the flying camera’s power button to turn it on. Easy as pie!
flykit动图.gif

 

Step 2: Connect the Device to Your Computer

Connect the device to your computer via USB. Select the arrow under X1 PRO/PROMAX to enter the detection page. The Flykit tool will automatically detect the connected hardware.
微信图片_20251024114017_217_3.png
Note: If the device is not detected during the firmware check, try unplugging and re-plugging the dual-head Type-C data cable while the device is powered on. The tool will detect the device and proceed to the next step.

 

Step 3: Enter the Update Page

Once the hardware is detected, the tool will automatically switch to the update page. Click the “Update” button to continue.
微信图片_20251024114026_218_3.png

 

Step 4: Review the Update Instructions

After clicking Update:
  1. Ensure your computer is connected to the internet.
  2. Make sure the device has sufficient battery.
  3. Ensure that the USB connection between the computer and the device is stable.
Once confirmed, click “Start” to begin the update process. This typically takes 2–10 minutes. Please be patient.
微信图片_20251024114037_219_3.png

 

Step 5: Wait for the Update to Complete

During the update, the device will restart multiple times. This is totally normal. Sit back, relax, and let the magic happen.
微信图片_20251024114045_220_3.png

 

Step 6: Update Complete

Congratulations! The update is now complete. You’re all set to soar!
微信图片_20251024120709_221_3.png
There is a possibility that we may encounter some compatibility issues depending on your PC environment. Please rest assured, we will provide you with a suitable solution if necessary, but we hope that using our Flykit software will help you resolve your issue more quickly and get you back in the air in no time.
 

Upgrading Your Lighthouse

This one is a bit more manual 👇

  1. Power OFF the remote control
  2. Connect it directly via USB-C
  3. Open FlyKit → select Lighthouse(RC102)
  4. Choose the correct port:

    • Windows → COM3/COM4. PS: If the port displays a COM5 error, please check if the lighthouse is powered off.

      灯塔.gif
    • Mac → /dev/cu.usbserial-XXXX

🧠 How to find the right port:

  • Unplug → check list
  • Plug in → pick the new one that appears
  1. Click “Update”
  2. Wait ~5–10 minutes → device will reboot
 

💡AQUA Device Log Export Guide

The log export operation for AQUA devices follows a similar process to the beacon upgrade operation. Please refer to the detailed instructions below.
 

Preparation

  • ✅️Keep the AQUA device powered on
  • ✅️Connect the AQUA device to your computer via a USB A-to-C or C-to-C cable

Operating Procedures

 

  1. Launch FlyKit and click the arrow icon in the left-side area to enter the corresponding function interface.

    1.jpg

  2. Connect the AQUA device to the computer with a USB cable, then power on the AQUA device.

    微信图片_20251024114017_217_3.png

  3. The system will automatically enter the log export page. Follow the on-screen instructions as shown in the figure, then wait for the progress bar to complete.

    2.jpg

  4. Do not disconnect the USB cable or power off the device during the log export process.

     

  5. After the log export is successfully completed, a completion prompt will pop up. Locate the log file according to the prompted file path, compress and package the file, then send it to our technical team for further analysis.

    3.jpg

 

 
If you still have any questions or need a helping hand, feel free to reach out. We’re here to make your tech experience as smooth as possible. Happy flying!

Related articles

Comments

0 comments

Please sign in to leave a comment.