FlyKit Firmware Update & Recovery Guide for HOVERAir Devices – HOVERAir

Use this guide when the HOVERAir app cannot complete a firmware update or when your device becomes unresponsive.

Compatible devices: X1 PRO, X1 PROMAX, AQUA
Not compatible: X1 Smart, X1 (use HOVER App for these models)

Normal Firmware Update (via HOVER App)

If your device is working properly and you simply want to update to the latest firmware, you do not need FlyKit. Use the built-in update feature in the HOVERAir App:

Open the HOVERAir App
Go to Community > Tutorial
Select your device model (X1 PRO/PROMAX / AQUA)
Search for: "Firmware Update" or "How to Update Your Firmware"
Follow the step-by-step tutorial to complete the update

🔍 Common Issues That FlyKit Can Resolve

Below are detailed symptoms that FlyKit can resolve. If you recognize any of these, follow the steps in this guide.

1. Firmware Update Failed

The update started in the HOVERAir app but stopped at a certain percentage.
You saw an error message: “Update failed”, “Download error”, or “Installation interrupted”.
The update was interrupted because the device lost power, the app closed, or the connection dropped.

2. Device Won’t Power On or Is Unresponsive

Pressing the power button does nothing – screen stays black, no lights.
The device turns on but gets stuck on a loading screen (e.g., three dots that never go away).
The device restarts repeatedly (boot loop) without finishing startup.

3. “Three Dots” Won’t Go Away

After an update attempt, your device displays three blinking dots (or a spinning animation) for more than 10 minutes.
The device is unresponsive to button presses.
This usually means the firmware is corrupted or incomplete.

4. App Shows Update Error Even After Retrying

The HOVERAir app says “Update required,” but every attempt fails.
You have tried restarting the device and the app, but the error persists.

5. Device Cannot Activate (New or Reset Device)

The activation process in the app hangs or returns an error.
The device is detected by the app but cannot complete the final setup step.

6. Device Cannot Connect to Your Phone / Remote

Bluetooth or Wi-Fi connection repeatedly drops.
The device appears in the app but cannot establish a stable link.
Beacon shows “Connecting…” forever even when physically close to the device.

7. Lighthouse Controller Has Button or Joystick Issues

Some buttons do not respond.
Joystick movement is erratic or not recognized.
The controller pairs but does not control the device properly.

8. After Water Exposure (AQUA only)

The device worked in water but later became unresponsive or shows update errors.
The USB‑C port was wet when you tried to charge or connect.

When to Use FlyKit & How to Get It

FlyKit is a desktop recovery tool designed for situations where the standard in-app firmware update cannot complete. You should use FlyKit when:

The HOVERAir app firmware update repeatedly fails
Your device is unresponsive, stuck on a loading screen, or in a boot loop
Your device cannot activate or connect after a failed update
The firmware appears corrupted or incomplete

How to Get FlyKit

To obtain the FlyKit tool, please email our support team at support@hoverair.com with the following information:

Your device model (X1 PRO / X1 PROMAX / AQUA)
A brief description of the issue you are experiencing
Your operating system (Windows or Mac)

Our team will reply with the appropriate download link and any additional instructions.

✅ Before You Start – Requirements

A Windows PC or Mac with a stable internet connection
Dual-head Type-C data cable (for X1 PRO, PROMAX, AQUA) — do not use adapters or USB hubs
Standard USB-C cable (for Lighthouse controller only)
Device battery at least 50% charged (or connect charger during update)
For AQUA: Make sure the device is completely dry — no moisture in the USB-C port or anywhere on the body

📥 Step-by-Step: Using FlyKit for Firmware Recovery

Once you have received the FlyKit download link from our support team, follow these steps to recover your device.

Step 1: Download and Install FlyKit

Download FlyKit from the link provided in the support email. Install and launch the tool on your computer.

Step 2: Power On the Device

First things first, open the FlyKit tool. Then, press the flying camera’s power button to turn it on. Easy as pie!

Step 3: Connect the Device to Your Computer

Connect the device to your computer via USB. Select the arrow under X1 PRO/PROMAX to enter the detection page. The Flykit tool will automatically detect the connected hardware.

Note: If the device is not detected during the firmware check, try unplugging and re-plugging the dual-head Type-C data cable while the device is powered on. The tool will detect the device and proceed to the next step.

Step 4: Enter the Update Page

Once the hardware is detected, the tool will automatically switch to the update page. Click the “Update” button to continue.

Step 5: Review and Start the Update

Before clicking "Start", make sure:

Your computer is connected to the internet
Make sure the device has sufficient battery.
Ensure that the USB connection between the computer and the device is stable.

Once confirmed, click “Start” to begin the update process. This typically takes 15–25 minutes. Please be patient.

Step 6: Wait for the Update to Complete

During the update, the device will restart multiple times — this is normal. Do not disconnect the cable or power off the device.

Step 7: Update Complete

Congratulations! The update is now complete. You’re all set to soar!

Compatibility issues may occur depending on your PC environment. If you encounter any problems during the process, please contact support@hoverair.com for further assistance.

💡Device Log Export Guide

The log export operation for AQUA devices follows a similar process to the PRO/PROMAX operation. Please refer to the detailed instructions below.

Preparation

✅️Keep the AQUA device powered on
✅️Connect the AQUA device to your computer via a USB A-to-C or C-to-C cable

Operating Procedures

Launch FlyKit and click the arrow icon in the left-side area to enter the corresponding function interface.
Connect the AQUA device to the computer with a USB cable, then power on the AQUA device.
The system will automatically enter the log export page. Follow the on-screen instructions as shown in the figure, then wait for the progress bar to complete.
Do not disconnect the USB cable or power off the device during the log export process.
After the log export is successfully completed, a completion prompt will pop up. Locate the log file according to the prompted file path, compress and package the file, then send it to our technical team for further analysis.

🚧️Factory Reset Without FlyKit

If you'd like to try resetting your device before using FlyKit, the steps vary by model:

📍️For HOVERAir X1 / X1 Smart

Please ensure the device is set to Custom flight mode. Then, press and hold the Power button and Mode button simultaneously for 15 seconds to restore factory settings.

📍️For HOVERAir X1 PRO/PROMAX

Press and hold the Power button and Right Select button for 10 seconds to restore factory settings.

Important note: Please press the Right Select button first (with the gimbal facing you), then the Power button. Otherwise, the device will simply power off instead of resetting.

⚠️After a factory reset, please be aware that:

All flight and shooting settings will revert to factory defaults
The internal storage will be formatted, and all videos and photos will be permanently deleted
Bluetooth and WiFi will be restored to factory status
All Bluetooth pairing records will be cleared

If you still have any questions or need a helping hand, feel free to reach out. We’re here to make your tech experience as smooth as possible. Happy flying!