Missing 65W charger or C2 adapter from your HOVERAir X1 PROMAX Combo? – HOVERAir

1. First, check the C2 adapter – it's likely not missing

The C2 charging port adapter is pre-installed inside the power case. It does not come loose in the box.

How to remove it:
1. Open the power case
2. Use the L-shaped wrench (included in the box)
3. Remove the C2 adapter from its slot inside the case

✅ In most cases, the C2 adapter is not missing – it is simply stored inside the case and just needs to be taken out.

2. The 65W charger depends on where you bought the product

Whether the 65W wall charger is included varies by purchase channel. Please check the table below:

Purchase Channel	65W Charger Included?	C2 Adapter Included?
HOVERAir Official Website	✅ Yes	✅ Yes (inside case)
Costco (US)	❌ No – sold separately	✅ Yes (inside case)
Amazon	❌ No – sold separately	✅ Yes (inside case)
Other retailer	May vary by bundle	✅ Yes (inside case)

⚡️ If you purchased from Costco, the empty slot in the case is not a missing item. It is designed for optional accessories. The 65W charger is not included in that bundle.

3. What to do based on your situation

Situation A: You cannot find the C2 adapter

- Follow the steps in Section 1 to remove it from inside the power case
- If it is still missing after checking, please email us at `support@hoverair.com` with photos of your case

Situation B: You are missing the 65W charger

If you purchased from HOVERAir Official Website:
- Email us at support@hoverair.com
- Provide your order number and photos of the package contents

If you purchased from Costco, Amazon, or another retailer:
- Please contact the retailer directly to verify what is included in your specific bundle
- If the charger was supposed to be included, they will assist you

Situation C: You are still unsure

1. Check the package list on product page for your specific retailer
2. Or email support@hoverair.com with:
- Your purchase channel
- Order number (if available)
- Photos of the empty slot or missing part

Customer Service Team will respond within 24 hours.

Quick FAQ

Question	Answer
I saw an unboxing video showing the charger in the case	That video is likely for the official website bundle. Costco/Amazon bundles do not include the 65W charger.
There is an empty slot in my case	That slot is for optional accessories. An empty slot does not mean something is missing.
Can you send me a free charger?	Yes – if you purchased combo from the HOVERAir official website. No – if purchased from Costco/Amazon, as it may was not part of your bundle.

Still need help?

📧Contact us at support@hoverair.com