Fixing Your Beacon & JoySticks in No Time! – HOVERAir

Running into issues with your Beacon or JoySticks? We totally get how frustrating that can be. Don't worry—we're here to help you get back in the air quickly!

🔍 First: Identify Your Issue Type

Software Issues	Hardware Issues
Beacon keeps restarting	❌ Beacon won't power on at all
Connection problems with your device	❌ Beacon & Joystick can't recognize each other
Firmware update failed	❌ Joystick won't physically attach to Beacon
General software glitches	❌ Joystick calibration fails / no response when operating

⚠️ Important: The Flykit tool below only fixes software issues. For hardware problems, jump to Hardware Support.

🔧 Software Issues? Use Flykit

Most software issues happen when firmware updates don't complete properly. Good news: Flykit fixes these in just a few clicks!

Download Flykit: 👉 Download for Windows

Tip: Always use the official magnetic charging cable that came with your Beacon when connecting to your computer.

How to Use Flykit: A Simple 6-Step Guide

Step 1: Power On the Beacon

First things first, open the Flykit tool. Then, press the Beacon’s power button to turn it on. Easy peasy!
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Step 2: Connect the Beacon to Your Computer

Connect the Beacon to your computer. Press the Beacon’s function button for 10 seconds to get to the detection page. The Flykit tool will automatically detect the connected hardware. If it doesn’t detect the Beacon, try unplugging and re-plugging the connection cable while the Beacon is powered on. The tool will detect the Beacon and proceed to the next step.
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Step 3: Enter the Update Page

Once the hardware is detected, the tool will automatically switch to the update page. Click the “Update” button to continue.
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Step 4: Review the Update Instructions

After clicking “Update,” make sure you’ve got everything in check:

Ensure your computer is connected to the internet.
Make sure the Beacon has sufficient battery.
Ensure that the connection between the computer and the Beacon is stable.

Once you’ve confirmed all that, click “Start” to begin the update process. This typically takes 2–10 minutes. Please be patient!
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Step 5: Wait for the Update to Complete

Now, sit back and relax while the process finishes up. We know waiting can be tough, but it’ll be worth it!
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Step 6: Update Complete

The update is now complete!
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🔩 Hardware Issues? We Got You

Flykit won't fix these — but our Support Team will!

The 4 Hardware Scenarios:

Code	Issue	What to Record in Video
A	Beacon won't power on	Press power button, show zero response
B	Beacon & Joystick won't pair	Attempt pairing process, show failure
C	Joystick won't attach	Physical attachment attempt from multiple angles
D	Joystick unresponsive	Calibration attempt + operation with no response

┌─────────────────┐ ┌─────────────────────┐ ┌─────────────────┐
│ 1. RECORD │ ──► │ 2. EMAIL SUPPORT │ ──► │ 3. RMA PROCESS │
│ VIDEO │ │ support@hoverair │ │ (We guide you) │
└─────────────────┘ └─────────────────────┘ └─────────────────┘

Step 1 📹 Capture clear video showing your specific issue
Step 2 📧 Send to support@hoverair.com with problem description
Step 3 🛠️ Our team reviews, confirms hardware fault, and guides you through RMA (Return Merchandise Authorization)

💬 Still Stuck?

Situation	What To Do
Flykit not working	PC compatibility issue → Contact support
Unsure if software or hardware	Send video to <support@hoverair.com> — we'll diagnose
Any other questions	Email <support@hoverair.com>

Happy flying! 🚀

🔍 First: Identify Your Issue Type

🔧 Software Issues? Use Flykit

🔩 Hardware Issues? We Got You

💬 Still Stuck?

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