HOVERAir AQUA - Gimbal Water Ingress / Stalling Issue

Step 1: Freshwater Rinse (Try This First!) + Soak

A thorough freshwater clean often resolves the issue by removing salt, sand, or debris from the gimbal mechanism.

⚠️ If this issue occurs after use in saltwater, rinse the gimbal with clean water immediately.

Here’s what to do:

1. Rinse the gimbal area thoroughly with fresh water.
   • Gently tilt the camera up and down repeatedly while rinsing, to make sure no residue remains on the gimbal structure.
   • The gimbal motor is hard to reach directly. For a more effective clean, carefully remove the decorative cover (if your model has one) and rinse from the side to flush out the motor area.
2. Soak the whole device in fresh water for 30 minutes.
   • Submerge the full device (with the battery attached to the body) in clean water. 

3. After soaking: 

   Gently shake off excess water and leave the device to air dry naturally. Do not forcefully rotate the gimbal during this process, as this may scratch the internal magnets and surface protective layer.

Step 2: Check for Sand or Small Particles

If the gimbal still feels stuck or the warning persists, a tiny grain of sand might be lodged in the motor.

• Use a blast of air to dislodge it:
  • An air pump with a fine nozzle works great. A hair dryer set to the cool air mode (no heat!) is also a good option.
  • Direct the airflow around the moving parts of the gimbal, paying close attention to the rotating sections. This can blow out sand without pushing it further in.
• 🔥 Never use hot air – heat can damage the internal electronics and plastic components.

After blowing it out, power on the AQUA and see if the gimbal moves freely again.

Step 3: Still Not Working? Time to Reach Out

If you’ve carefully tried Steps 1 and 2 and there’s no improvement, the issue might be a hardware fault rather than just a blockage. Don’t worry – our support team is here to help.

Please do not disassemble the device. Doing so may affect your warranty coverage.

Instead, email our Support Team at support@hoverair.com with the following information ready. This will help us diagnose the problem much faster:

1. Photos of your device, especially clear close-ups of the gimbal area.
2. Device logs: Connect your AQUA to the app, go to ME → Help and Feedback → Upload Logs. When the upload is successful, you’ll see a pop-up with a Log ID – please send us that ID.
3. The original video file from the moment the water ingress happened (this gives us crucial context).
4. Your device’s Serial Number (S/N).

We’ll review everything and get back to you with the next steps.